NRS - the road to failure

The demise of Nottingham Rehab Limited (t/a NRS Healthcare) was rumoured for several weeks until it became public over the last week. Beginning with a ransomware cyberattack in March 2024, which necessitated the replacement of over 1,000 laptops, recovery costs spilled into 2025. NRS also reported that the terms of local authority contracts strained finances, with demands for high service levels at low margins. When coupled with inflation and increased NICs and operational overheads, NRS saw profitability challenged. Price Waterhouse Cooper led the sale attempts, but were unable to secure a sale leading to an application to The Official Receiver for compulsory liquidation on 1 August with 1,500 staff affected. NRS have been owned by Graphite Capital since 2019 and the main provider of community equipment for 41 ICBs and councils (including all of the BOB ICB localities), mostly in the south of England. Recovery has been underway over the last few weeks with, in most areas, provisional arrangements in place until full contracts were secured.
All eight councils in Buckinghamshire, Oxfordshire and Berkshire will now be supplied by Millbrook Healthcare.
Read about this and more in our newsletter for 5 August 2025